FAQ’S

Frequently Asked Questions

Let us help you find the answer to your questions. If you don’t see the answer you’re looking for below, call us at (479) 968-3991 and we’ll get you the answer you’re looking for.

I've had an accident, what is my next step?
You need an estimate! Estimates (or damage assessments/appraisals) are completed here at our facility at 1903 South Arkansas Avenue in Russellville. If an insurance company is paying for the damage, you will need to make contact with your agent or a representative from that company. Some insurance companies use estimates prepared by the repair facility, while others dispatch a field adjuster to complete a damage assessment. If you have any questions regarding this process, please call one of our team members at 479-968-3991 for assistance.
Can you help me with my insurances photo estimate?

It’s likely that your insurance company has asked you to submit photos or a video of your vehicles damage through their app. Let one of our Virtual Estimation Specialists assist you in making your submission. Just contact us to speak with our staff, or stop by at your convenience.

How long will you keep my vehicle for repairs?
There is no easy way to determine how long it will take to repair any vehicle that suffers damage in a collision. There are many variables that factor into the length of time it takes to repair a vehicle, many of which are hard to account for before the job starts. While our staff can give you a good idea of how long it should take for your vehicle to be repaired, unexpected delays are always a possibility. In situations like this, we will always try to keep you informed and updated.
What parts will you use to repair my vehicle?
We use only the highest quality parts to restore your vehicle to pre-accident condition. If you are using an insurance company to cover the damage, they will dictate what parts we use. To learn more about the parts we would use, contact us at 479-968-3991.
How will you match the paint to my vehicle's color?
We use the paint formulas from the manufacturer to paint your vehicle. Sorrells utilizes advanced computer technology so that your new paint precisely matches your vehicle’s original paint.
Will you detail my vehicle after the repairs?
We will always return your vehicle in pristine condition to you. This includes a cleaned exterior and a vacuumed interior.
What if I need to rent a car while you repair mine?
If you are needing to rent a vehicle while yours is being repaired, don’t worry. Enterprise Rent-A-Car is conveniently located in our building. They have a wide array of vehicles from which to choose, and will gladly assist you with the rental process. Their phone number is 479-968-2779.
Do you have a warranty?

Sorrells Body Shop guarantees all service work performed by our employees. Our guarantee covers the repair of any defects in parts or workmanship of the appraised and completed repairs, for as long as you own the vehicle. We agree to repair any workmanship defects or replace any parts (excluding parts and materials covered by the original manufacturer’s warranty) that do not meet generally accepted vehicle repair industry quality standards. We certify that the structural restoration and the refinish of damaged areas of your vehicle were based upon manufacturer’s recommended specifications. The obligation under this guarantee is limited to this repair or replacement to correct any deviation from these standards.