FAQ

Our estimates are free of charge and there is no appointment needed! Just drop by during our normal business hours of Monday through Friday between 8:00 AM to 5:00PM.

Your insurance carrier will issue a claim number when you report your accident. Write down the information and bring it with you when you come in to get started on your repairs. And we’ll take care of the rest. It’s that easy.

We can help you arrange for a rental car. Just note that insurance companies only pay for a rental car if you have that option on your policy or if you are the claimant. You should first check your policy or call your insurance carrier to determine your rental coverage limitations. For your added convenience, Enterprise Rent-A-Car has a location in our building.

Yes, we can provide pickup and delivery service for our customers. We want each customer’s visit to be a positive experience and work diligently to take the hassle out of collision repair in the Russellville area.

Yes. When we write the initial estimate and schedule your vehicle for drop off at our shop, we’ll order the necessary parts. If your vehicle is unsafe to drive, we will help arrange for a rental vehicle if your auto insurance policy allows for this. This allows us to better serve you by providing quicker turnaround time.

Your car’s paint job incorporates multiple layers of highly specialized paints. We use the finest paint system available, and continually upgrade our technology and equipment to ensure that we match each vehicle’s paint. Matching your car’s factory finish is the final step in the restoration process.

Not necessarily. A car is considered “totaled,” only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Today, most cars are built with unibody (frame and body, as one) construction. Sorrells Body Shop’s highly skilled technicians, using our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If we determine that the frame section is bent beyond repair, that section may simply be replaced.

Just as all collisions are different, all repair schedules are different, too. We can give you an estimate of the time your vehicle will be in the body shop and how long repairs should take. Be sure to check with us for the specifics on your vehicle. Our goal is to make sure the process to repair your vehicle is done safely and efficiently to meet your standards and insure your satisfaction.

Sorrells Body Shop will phone you upon the completion of your vehicle’s repairs. And of course, if you ever have questions about the repair process, you are encouraged to call or e-mail our office.

The most convenient way to pay for your portion of vehicle repairs is with a major credit card. We accept Visa, American Express, MasterCard, & Discover. Of course, cash and checks are always welcome.

The deductible amount is determined by your insurance policy and the nature of your accident. If required, you will pay Sorrells Body Shop for the amount of your deductible. Contact your insurance carrier if you’re unsure about specifics.

In collision repair, sometimes it is necessary to replace wearable parts on your vehicle (tires, batteries, and suspension parts, etc.) These parts are commonly subject to betterment charges. These betterment charges are determined by your insurance company and are pro-rated based on the miles on your vehicle and the condition of the parts to be replaced. If you have any questions about betterment charges please let us know.

All repairs completed at Sorrells Body Shop are guaranteed with a Lifetime Warranty.
CLICK HERE to see our warranty now.

We’re closed on Saturday and Sunday, but we are open from 8:00 AM to 5:00 PM on Monday through Friday.



**RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS**

DON’T • Don’t drive on gravel roads. Chipping the finish is easily done in the first 30 days. • Don’t use a commercial car wash. Stiff brushes or sponges may damage the finish. • Don’t “dry wipe” your vehicle. Dry wiping can scratch the finish. • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings will damage a freshly painted surface because of its high acid content. Also, tree sap can mar or spot a freshly painted surface. • Avoid spilling gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. • Never scrape ice or snow from a newly painted surface.

DO • Wash the vehicle by hand with cool, clean water and a very mild car wash solution using a soft cloth or sponge. • Wash your vehicle in the shade

**RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS**

DON’T • Avoid waxing or polishing the vehicle. This will allow the finish to dry and harden completely.